Nest IQ indoor not allowed to be added to Nest accout

[aravenguide]

I have an issue that in that My Nest IQ indoor cannot be added to my home in which I have an active Nest Aware subscription yet can be added to a new "home" for which does not have a Nest aware subscription. When I try I get the NC009 error. 

What does NOT work;

-Resetting, Restarting, Signing in/out, Reinstalling the app, doing anything with my own network as it acts the same over the three different networks I tried. 

I suspect this is a 100% google Nest issue on thier end which I have no idea how to resolve. 

[MplsCustomer]

@aravenguide 

There have been numerous recent posts like yours, where customers cannot add a Google Nest device to an existing home. Apparently, the customer's Google Nest "home/structure" gets corrupted somehow on Google Nest's servers, and Google Nest either cannot or will not fix it.

On the thread below, a couple of customers resolved the problem by removing all of their Google Nest devices from their current Google Nest "home/structure". Once they had emptied their "home", they were then able to add back all of their devices, including the one they couldn't add earlier.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cannot-successfully-add-a-replacement-N...

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey aravenguide,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT