Trying to Set Up Nest Cam (battery)

[GallupMainStree]

I am trying to set up a brand new Nest Cam (Battery), and when I get to the Supplemental Nest Terms and click I Agree, I get a message that says the caller does not have permission. What is happening?

[Andyb1126]

Just give up and take it back for a refund. It's garbage and will never work properly. Buy something that works.

[GallupMainStree]

Thanks for the worthless suggestion. Maybe just keep quiet if you don't have a constructive answer. 

[Guarcax · Accepted solution]

Hi @GallupMainStree!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing when trying to setup your Nest Cam Battery. I understand that you are able to start the setup process, but when you get to the Supplemental Nest Terms, you receive an error. No worries; I’m happy to help you find a solution.

Keep in mind that if you want to setup your Nest camera, you will need a compatible Google account. You will receive this error if you receive business or enterprise accounts, Google Workspace (G Suite) accounts, or group distribution accounts. I will recommend you use your personal Gmail account or create a new Google account.

Tell me how it goes.

Regards,

Daniel.

[GallupMainStree]

Thanks, that is what I discovered. I did get it to work, although since I am using this for an office at a non-profit, it would be nice if Google allowed you to use the cameras with a G Suite account or business account. 

[Guarcax]

Hi @GallupMainStree!

Thanks for your reply.
I’m really happy to hear that you got your Nest Cam Battery working. However, I understand that you would prefer to use a G Suite account as you will install the camera for an office. Your feedback is invaluable to us and helps us identify areas for improvement. Here I send you the feedback form where you can put your suggestions and share your experience.

If you still have assistance, you can keep posting.

Regards,

Daniel.

[Andyb1126]

I thought it was very constructive if I'm honest. I'm trying to save you the months of frustration by advising a different product. 😁