Adding two google nest cameras to 1 home

[Sarge]

Hello, 

I'm sure this issue has been discussed. But I recently bought two Google Nest cameras outdoor. 

Adding 1 camera to a home worked perfectly. Adding the second one, however, proved to be a challenge. I tried several times. But the Google home app could not add/find the second camera. 

In my troubleshooting, I created a second home to configure the second camera, which worked. But why? 

I can't move the camera from home two to home one, either. Why? 

Can someone help me out to have the two cameras in one home? 

BR

Sargon

[Trex2693]

I added all 3 new Google cams with no issue. Then last night 1 of them went offline      .  No explanation why so I tried reconnecting, nothing.  Had green light, still nothing.  I removed the camera and tried reconnecting, nothing.   I tried resetting the camera, nothing.  Still green light on camera but it won’t connect.  I keep getting the device assist error message.  WTH Google?!? 

[saltwoodearth]

I'm having the issue with my 2nd new Nest cam that I'm trying to setup in the Google Home app. Help!

[Trex2693]

So far no help, they love taking our money but support is yet to be provided

[Trex2693]

I couldn’t even add it to a “new home”

[Trex2693]

Problem Solved

Get a paper clip, press in the reset button on the back of the camera until you see a yellowish light come on and wait for all the audio tones to stop, once that’s done the camera is reset.  
Once I did this I was able to add the camera to my original home. I’ll be sending my time card into Google.  Good luck everyone. 

[saltwoodearth]

Nice work! I tried that method, and it didn't work for me. But, I did just find this solution, and adding it here for anyone who might come across this in the future: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...

[Sarge · Accepted solution]

So,

None of the above solutions worked for me. I removed both cameras and homes, and then re-added the cameras in reverse order.

no2 first and then no 1.

no1 was the one I did not have any problem with.

for some reason, that worked.

/S

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS