I'm sure this issue has been discussed. But I recently bought two Google Nest cameras outdoor.
Adding 1 camera to a home worked perfectly. Adding the second one, however, proved to be a challenge. I tried several times. But the Google home app could not add/find the second camera.
In my troubleshooting, I created a second home to configure the second camera, which worked. But why?
I can't move the camera from home two to home one, either. Why?
Can someone help me out to have the two cameras in one home?
Answered! Go to the Recommended Answer.
I added all 3 new Google cams with no issue. Then last night 1 of them went offline . No explanation why so I tried reconnecting, nothing. Had green light, still nothing. I removed the camera and tried reconnecting, nothing. I tried resetting the camera, nothing. Still green light on camera but it won’t connect. I keep getting the device assist error message. WTH Google?!?
Get a paper clip, press in the reset button on the back of the camera until you see a yellowish light come on and wait for all the audio tones to stop, once that’s done the camera is reset.
Once I did this I was able to add the camera to my original home. I’ll be sending my time card into Google. Good luck everyone.
Nice work! I tried that method, and it didn't work for me. But, I did just find this solution, and adding it here for anyone who might come across this in the future: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.