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After charging, doorbell will not mount

Utah_John
Community Member

The small popout pin on the rear top that is used for mounting will not release and popout again.  I cannot remount the doorbell.  I've tried using the tool, several small screwdrivers, a paperclip, all to no avail.  How can I get the pin to pop back out?  This is only the second time I've charged it, and that little pin is making the product unusable.  I can't find a solution on youtube or google searches.  Please help!

2 REPLIES 2

gmelanymelissa
Community Specialist
Community Specialist

Hi @Utah_John,

 

Thanks for posting here in the community. I'm sorry to hear you cannot remount your Nest Doorbell. Help's here!

 

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

 

Keep me posted.

 

Best regards,

Melany 

gmelanymelissa
Community Specialist
Community Specialist

Hello again!

 

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

 

Keep me posted. 

 

Best regards,

Melany