After migration from Nest to Google Home doorbell not visible on either app.

[StephenC]

Doorbell worked perfectly in Nest app. After migrating to google home doorbell was no longer visible in either nest app or Google Home app. No longer appears anywhere. Same issue occurred with my Yale plus net connect lock band with my Nest thermostat.

[Brad]

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Are all of your devices connected to the same Wi-Fi as the app on your phone? Are you sure you are logged into the correct email and password? What other troubleshooting steps have you taken thus far? Please let me know.

Best regards,
Brad

[EmersonB]

Hello everyone,

@StephenC I just wanted to follow up and remind you that we really like to take a closer look into this. We would appreciate it if you can share with us the information that Brad is asking, so that we can check your options.

Keep us posted.

I appreciate the help, Brad.

Thanks,
Emerson

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help, Brad and Emerson.

Best,

JT