After power outage thermostat, cameras, sensors and doorbell are all ofline.

[Wilsonpmn]

All of my nest devices are offline after a thunderstorm.  Days later they have not come back.  I'm not in the state where the house is at so I can't physically restart them.  How can I get them back online?  I worry about the humidity getting too high in the house

[janthadeus]

Hi Wilsonpmn,

I'm sorry that you have to go through this. We'll have a better look. You must be at the location your Nest devices are installed to perform a troubleshooting or have someone check it for you. 

A few questions:

1. What's the model of your Nest cameras, doorbell and thermostat?
2. When did the issue occur?

Looking forward for your response.

Thanks,

JT

[Wilsonpmn]

We have a Nestcam, Nest doorbell wired, Nest camera outdoor, display 3.4 remote temp sensor

I can get the serial numbers if needed

[janthadeus]

Hi there,

Got it. May I know when are you available for troubleshooting or could you ask someone to do it for you?

Try restarting your Nest devices, for your guide please check these articles: Restart or factory reset Nest camera or doorbell and Restart or reset a Nest thermostat.

Thanks,

JT

[Wilsonpmn]

We are out of town until labor day. When we return I will try to restart the devices

[aatienza]

Hey Wilsonpmn,

Sounds like a plan — keep us posted.

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey Wilsonpmn,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Wilsonpmn]

Yes I still need help.  All of my nest devices made offline after a month. The power is back on and my non nest devices are back online.  I'm highly disappointed that my nest devices are not online.  This happened earlier this year whencwe went to Europe.  I need them to be reliable. 

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Wilsonpmn]

We are on our way home now.  Should be there in 4 days and can restart the camera then.  How to restart the doorbell?

[Brad]

@Wilsonpmn

Thank you for letting us know that you are able to restart your camera in a few days! The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Wilsonpmn · Accepted solution]

Once I got home I unplugged all of the cameras and the did come back online

[janthadeus]

Hi Wilsonpmn,

Awesome, glad to hear! We appreciate your efforts. Let us know if you have any other questions.

Thanks,

JT

[janthadeus]

Hi Wilsonpmn,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT