Red circle around IQ outdoor camera; moved to outlet nothing different

[Kevin67]

After turning power on/off, camera on/off, disconnecting power, WiFi on off, moved to new outlet near WiFi. All for naught. Nothing changes.

[MplsCustomer]

@Kevin67 

We don't have an IQ camera, but this Google Nest Help page says the light ring blinking red means insufficient power: https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-cam-iq-indoor-and-ou...

Maybe your USB power supply is failing, or maybe your USB connections are corroded a bit or are dirty. Unfortunately, Google Nest seems to not be selling replacement power cords anymore for the IQ camera.

This thread has links to a couple of Amazon pages with USB power supplies that supposedly work for the IQ camera, but you'd still have to buy USB cables: ttps://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-won-t-power-up/td-p/218380

[Kevin67]

Thank you. I'll check the connections again more closely. I had disconnected the long cable from the power connector and the camera when I brought them into my home.

[Kevin67]

No this did not work and the red ring persists. Can these be sent out for repair?

[MplsCustomer]

@Kevin67 

Google Nest does not offer a repair service but if your camera is less than a year old, you could contact Google Nest Support to see if they'll replace it under the one-year warranty:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

I want to check if you still need help. Were you able to contact our support team? If so, how did it go?

Thanks,

JT

[Kevin67]

I still need help. I'll try to contact support team today. Need to find out best way to contact, phone or email.

Disappointed , the unit is not very old.

Thank you.

[Brad]

@Kevin67

You can reach out to Support here. Fill out the issue, next >next> choose your communication preference. 

Best regards,

Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie