All cameras batteries suddenly draining

[ScottyB]

I have 2 Nest Cams (battery) and a Nest Doorbell (battery) that I've had for over a year and just this week, all three cameras batteries ran out. I charged the 2 Nest Cams and both were drained again within a couple of days (and the Doorbell is at 36%). Was there an update or something pushed out that might be causing this? 

The Nest Cams are on software version: "nq-user 1.73 OPEN MASTER 422270" and the Doorbell is software version: "gq-user 1.73 OPEN MASTER 422270"

I tried restarting one of the cameras and that didn't help and I have restarted my wifi network as well. I'm going to try a factory reset on one of the cameras to see if that fixes the issue.

[shogo]

There is definitely something very weird going on recently and there are multiple reports of sudden random drains of both battery and plugged-in cameras. Would be really cool if someone in google could investigate that but I don't have huge hopes.

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Nest cameras and Doorbell suddenly are draining. I'm happy to help!

To better understand the situation, I'd like to ask a couple of questions:

• Did you get an error message?
• What's the status LED light of your Nest devices?

In the meantime, let's check a few things:

• Factory Reset your devices: Press the reset button until hear a second countdown tone. While performing a factory reset, it's important to ensure that the cameras are connected to the proper charger cable and adapter that came with the devices. Refer to this article: Factory Reset your Nest Cameras and Doorbell.
• Set up: The app takes you through the steps. Follow these steps to set up your devices.
• Pairing: Ensure the cameras are ready to connect. Visit our Help Center to learn more about Nest cameras and Doorbell lights.

Keep me posted.

Best regards,

Melany

[ScottyB]

Hi Melanie, thanks for responding. I didn't receive any error messages, just the standard notification about the battery dying. I didn't notice any specific LED status lights, beyond the green one that comes on when activity is detected. 

The good news is that I factory reset both of my Nest Cams and that appears to have resolved the issue. The only other thing I can't rule out is that before I factory reset I charged them for about 24 hours (instead of just charging until I got the notification that they were charged, ~5h).

Anyway, it's been 2-3 days and one camera is at 99% and the other at 95% (it has a lot of activity) so I think the issue can be considered resolved.

Best,
Scott

[gmelanymelissa]

Hi there!

Thanks for the follow-up information. I'm glad to hear that the factory reset resolved the inconvenience with your Nest Cams.

Please don’t hesitate to contact us again if the inconvenience persists or if you need further assistance.

Let me know if you have any other questions.

Best regards,

Melany