I have the same issues.
I keep loosing my camera. "The camera is offline" but some how, I have events recording the dog barking. That keeps happening recently, since the new year. Servers are getting slower, loading the app some how is slower. There is obviously something going on behind the scene at google server HQ. My iphone is brand new, my wife samsung android phone is new as well. I just changed my Router for a new recent model, provided by the service provider (SHAW).
The wifi is always super fast and reliable. No issues that I know of, I event reset the modem, so it update itself automatically.
So when the camera is offline on the app, there's still some recorded events. It is so frustrating. 90$ a year to maintain the clouding system. I'm about sell everything or salvage it, request a refund and go to Costco. They sell a package with a hard drive. You simply connect it to your router/modem, and it save all your videos up to 2T bites and once full it will start looping on it, So no more monthly fees. Free online app. Google nest is the worst experience I have heard from all my co-worker so far(including me). We're 12 at work and well have different system. Two have the Costco system. Sound like a Mirage.
All my camera on the Nest system are already obsolete or close to, the 4k advertise isn't full 4k, it is 1080p. They are so hot to the touch, all of them, that is so weird...
Anyhow back at the topic at hand, the connectivity doesn't and the recording always fails, event when everything is up to date, I have to erase the camera and register it again as a new one to the google app. Frustrating. I tried so much things... I wish I could curse... DO NOT RECOMMEND TO ANYONE. Now someone help us please. 😄
