Another thread about the cam charging problem

[silli]

my google cams have always had problems recharging after the battery reaches 0%.

after several attempts by disconnecting the cables and reattaching them at a certain point they managed to charge.

now they just don't charge anymore, I've been trying to charge a cam for three days but the battery is always at 0% and the cam is off.

I tried to use both the nest cam support, the 5m and the 10m cable

I have read all the discussions on the forums, someone says that the cables are not capable of recharging the cams,  in any case I have tried with any of your cables and supports.

I find this absurd

[Steeler_Papa]

Hi.  I'm having what sounds like the same problem.  We have an outdoor cam that we originally would pull down after a month and recharge.  No problems.  Then we bought two cables to make the camera's "hard wired".  Now every night, the battery runs empty then miraculously the next day is fine.  Very frustrating. 

[MplsCustomer]

Is your power cable seated securely in the bottom of the camera and is the cable feeding towards the FRONT of the camera as it should? I've seen posts from customers who have had issues with both, or with defective USB plugs or even defective cords or cameras that wouldn't charge.

It SHOULD work; we've had a battery camera for almost 17 months, plugged in with the optional 10-meter power cable, and it's remained "Live" and the battery has remained charged the whole time. When we check the battery setting, it shows as "Plugged in" with an infinity symbol. If we unplug the camera, the battery is always at between 80% and 100%, though I haven't checked for awhile.  Maybe we're just lucky.

[silli]

Of course the cable is inserted in the right way, I've been using these cams for over a year, and you just need to see the internal pins to understand the direction of the cable.

In any case I have always had these problems, I thought it was my problem, but I understand that it is a common problem, a defect of all the cables or the cams?

after 3 days of being plugged in with the cable it miraculously started charging today, it finally turned on and is at 2% now.

I hope google finds a solution as soon as possible.

[MplsCustomer]

@silli 

I'm just another Google Nest customer, and certainly didn't mean to imply anything. Some customers have discovered their cable was connected incorrectly. I do think the USB plugs are not very durable; the USB plug has simply broken for some customers. Other customers whose cameras weren't charging discovered they began to charge after they jiggled the USB plug.

[Brad]

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[silli]

sadly the articles didn't help me.

after three days connected to the electricity it finally started to recharge.
it was plugged in total 5 days, after unplugging it i realized that it was only 25% charged.

I have the same problem with all cams

[Brad]

@silli

At temperatures below freezing, the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge. The batteries in Nest Cam (battery) and Nest Doorbell (battery) have the following minimum temperature requirements:

• Minimum operating temperature: -4 °F (-20 °C)
• Minimum charging temperature: 32 °F (0 °C)

At temperatures between -4 °F (-20 °C) and 32 °F (0 °C), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual. At temperatures close to -4 °F (-20 °C), your battery may have less than half the life that it has in warm weather. Check out this link for more information.
 

Best regards,

Brad

[silli]

thanks for the info, the temperature was around 6 celsius outside, while inside (where i try to charge the cams) it averages 18 celsius

[Brad]

@silli 

Thank you for the clarification you provided. When it comes down to charging in a colder climate, lithium-ion batteries are not always going to perform at full capacity. Though these devices are made to be outside depending on the model, they are still susceptible to colder climates. As long as you can bring the device indoors to charge occasionally, see if that has any improvements on battery life and follow any of the other troubleshooting steps we have sent. 

Best regards,

Brad

[janthadeus]

Hey there,
 

silli, checking in — I just wanted to make sure if you’ve seen Brad’s reply. Let us know if you need anything else.

Steeler_Papa, how’s it going? Still need our help?

Thanks for the help here, MplsCustomer and Brad.

Best,

JT

[silli]

I thought I already answered.. I always recharge the cams inside, the temperature average is 17°C, it's not a cold climate.. the other guides aren't helpful

[Brad]

@silli 

You are welcome to reach out to support by filling out this form, and a support agent will reach out to you once the form is filled out in full. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[silli]

yes I have sent a ticket I am waiting for a response, thank you

[Brad]

@silli 

Thank you for confirming you have filled out the form. You should hear from support soon.

Best regards,

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. I know that you're working with support on this one, so we'll leave this topic open for another 24 hours as support will be handling this moving forward. 

Best regards,
Brad

[silli]

they are sending me a new cable to test if it works, so if its a cable issue.

[Brad]

@silli 

Thank you for confirming, we'll still mark this one as complete. If you run into anything wrong with your new cable, please reach out to your support agent you have been in contact with. We'll still be locking this thread after 24 hours.

Best regards,

Brad