Audio breaking up on Doorbell battery to all devices

[Jmjones]

The Audio from my Nest Doorbell (battery) breaks up and you can't understand what is being said when viewing it in your Google Home app (multiple devices see same problem) and on Nest Hub Max. Doesn't matter if I'm viewing while connected to same wifi or viewing on mobile data outside of house. The other problem that occurs is that if you have opened up the Google Home App it then distorts all music sources on any other apps that you go onto afterwards. You have to force close Google Home for it to stop breaking up audio on all other devices. We have multiple home mini devices and different branded mobile phones. 

[EmersonB]

Hello Jmjones,

Thanks for posting here in the Community. To confirm, does the issue occur on multiple mobile devices? Is your Nest Doorbell in a case or housing? Has your Nest Doorbell suffered any drops or impacts? Hold your mobile device near your Nest Doorbell and make sure both devices are connected to the same network. Then run a network speed test. What are the results of the test?

Give these steps a try:

1. Check the volume on the device where the live or recorded video is being played and make the necessary adjustment if applicable.
2. Verify that the audio settings on the app are correct:

• On the Home app, tap your Nest Doorbell>​ ​ Settings> Audio, and toggle the Microphone on.

       3. When applicable, adjust the volume slider until you’re satisfied with the audio.

       4. Confirm if the audio issue happens on other mobile devices or computers.

Best,

Emerson

[EmersonB]

Hi Jmjones,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Regards,
Emerson

[EmersonB]

Hey Jmjones,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[Jmjones]

Sorry for delay in response. I have tested devices again. My husband has the preview mode of Home app. I don't. He does not have any audio cutting out. I have uninstalled home and cleared cache and data and it is still cutting out. The connection speed is 35.2Mb and 16Mb upload. Testing Fast. Same network and wifi for both. Only 2 metres between router and doorbell. Only the Google mounting kit that came in the box is being used. Audio and Microphone levels are at full. The delay from the doorbell to the Nest Hub Max is over a second. And they are only 3 metres away from each other and Nest Hub Max is 1 metre to the router. If I open any audio apps on my phone after opening Google Home it breaks up the audio on all other apps too. I've tried disconnecting the hub max from power to see if that was impacted on the doorbell at all with no change. 

[EmersonB]

Hi Jmjones,

Thanks for getting back to us with your update. To confirm, have you tried using a different mobile phone? Try disabling your bluetooth from your phone and try signing in your same email address from your husband's phone or a different phone and check if you're still having the same issue. Let us know how it goes.

Regards,

Emerson

[Jmjones · Accepted solution]

Hi,

I logged in with my tablet and it didn't have a problem with audio. I think it was specific to my phone. I have managed to get it working by setting the Developer Option "Turn off A2DP hardware offload" toggle to on. It's now working perfectly. Hoping it also resolves my issue where my car Bluetooth rings itself over and over playing my ringtone and you can't hang up which meant you couldn't call anyone either. 

[janthadeus]

Hey there,

Thanks for sharing the steps you took to fix the audio issue of your doorbell. In the meantime, do you still have other questions and concerns?

I appreciate your help here, Emerson.

Thanks,

JT

[EmersonB]

Hi everyone,

@Jmjones, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, JT.

Best,
Emerson

[janthadeus]

Hello there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT

[Jmjones]

I haven't had anymore issues since I changed that Bluetooth developer option. Audio is now not dropping out on both live and history videos. And it's no longer impacting on my other apps if I open them after looking at the doorbell. 

[janthadeus]

Hi Jmjones,

Awesome! We’re glad that everything has been sorted out. We’ll keep this thread open for a few more days to observe your device.
 

Thanks,

JT

[EmersonB]

Hello Jmjones,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Regards,
Emerson

[janthadeus]

Hey there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Best,

JT