Audio doorbell

[rdrandr5]

Hello! New here. My doorbell (battery) will not let me speak to visitors which I know is not a feature in my doorbell but will also not recite the preset messages. For example the “no one can come to the door” or “just leave the package”. It won’t have any outgoing audio. It does however take great video and I can hear what the visitors are saying I would just like the feature where I can at least send out a preset message to visitors.

[EmersonB]

Hello rdrandr5,

Thanks for reaching out here in the Community. To confirm, do you also have a Nest Camera that's having the same issue? How far is your Nest Doorbell from your Wi-Fi router? Did this issue occur out of the box? If not, when did you notice the issue?

Give these steps a try:

1. Open the Home app.
2. Touch and hold your device's tile.
3. Tap the microphone. If the camera is off, tap Turn on.
4. The camera will chime on the other end. This lets the person in front of the camera know that you're about to say something. You can now have a conversation.
5. To hang up,  tap the microphone. The camera will chime a second time at the other end, letting the other person know that the conversation has ended.

Hit this link for more information and let us know how it goes.

Best, 

Emerson

[EmersonB]

Hi rdrandr5,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
    
Regards, 
Emerson

[rdrandr5]

Hello, unfortunately the steps only took me to a “unable to connect to talk/listen” error. I do not have additional nest products just the battery doorbell. It is set up roughly 10ft from out wifi router.

thanks!

[EmersonB]

Hey rdrandr5,

Thanks for getting back to us. Could you try restarting your Nest Doorbell and Wi-Fi router? Also, reinstall your Google Home app. In case you're getting the same issue, you may reset it to the factory default. Let us know your update here. 

Best, 

Emerson

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let us know, as we'll be willing to assist you further. 

I appreciate the help, Emerson.

Thanks,

Jenelyn

[rdrandr5]

I have factory reset both the doorbell and the wifi. I have also deleted the google home app and reinstalled it. It has the latest update and it’s still not working. 

[Jenelyn_O]

Hey rdrandr5,

Thanks for keeping us in the loop. Please fill out this form as I'll hand it over to our team for more options. Please let me know once you're done. 

Kind regards,

Jenelyn

[rdrandr5]

Evening, I have just submitted the form. Thank you!

[EmersonB]

Hello everybody,

@rdrandr5, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks for helping, Jenelyn.
   
Best, 
Emerson

[rdrandr5]

I did all of that and it’s still not working. It will not let me talk to the visitors or say any of the preset messages.