Audio entry in the home menu

[Lucab]

The microphone of my Nest Helleo doorbell cannot be activated for lack of the audio entry in the Home parameters menu

[Jeff]

Hi, Lucab.

Sorry for the issues you're having with the Nest Doorbell. That sounds like a confusing situation. Let's get this working correctly for you.

I do have a few questions that should help us out.

• What troubleshooting steps have you taken so far on this?
• Which version of the Nest Doorbell are you using?
• Are you using the same Google account for your Home account and the doorbell?
• Does everything else work properly with the doorbell?

If you can give me a few more details, we can get this worked out. I look forward to hearing back from you. Thanks.

[Lucab]

Hi Jeff,

My Nest doorbell has always worked fine except for voice communications.

I tried using several different Pixel phones and several Surface computers under MS Edge and Firefox.

I uninstalled and reinstalled the application.

I checked that app and Internet browsers had access to the microphone.

I called Google who exchanged my Nest doorbell for a new model.

the outcome was a talkie walkie mode working OK from a computer accessing Nest over Internet via Firefox.

I then installed android 12 on my Pixel phone and - miracle - sound works in seamless mode.

I still have no menu entries in Nest or Home to adjust the microphone sensitivity but I do not care, my doorbell WORKS even if I dont know why.

If you know why, let me know...

Regards.

Luc Béliard.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.