Audio

[ICU5920]

Is it possible to enhance the audio picked up from the nest outside camera? If so how? I have some individuals that have been around the house and I cannot make out everything they are saying.

[janthadeus]

Hi ICU5920,

Thanks for visiting the Community. Let's sort this out. When did the issue start? Are your sound notifications and audio recording both on? Do you have an Android or iPhone? Also, what's the speed of your WiFi connection?

Given these steps a try:

1. Check the volume on your device where the live or recorded video is being played and make the necessary adjustment if applicable.
2. Verify that the audio settings on the app are correct :
   • On the Home app, tap the doorbell or camera >​ ​ Settings > Audio, and toggle the Microphone on.
   • On the Nest app, tap the doorbell or camera > Settings, and set the Microphone on.
3. When applicable, adjust the volume slider until the customer is satisfied with the audio.
4. Confirm if the audio issue happens on other mobile devices or computers.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hi ICU5920,

It's me again. I want to make sure you're all good — how did the steps go?

Regards, 
JT

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT