Nest Hardwired Cam Floodlight Battery error message

[GR2]

My Nest Cam has been inoperable for a couple of weeks. It is 7 months old Hardwired by my electrician.  I am receiving messages that the battery need charging? How is that so when the floodlight/Cam is Hardwired? Sometimes the camera comes on with a discolored pic and randomly the feed is not available.   Any suggestions?

[MplsCustomer]

@GR2 

If your floodlight camera is wired correctly and the circuit it is on is not turned off, then the battery should stay charged all the time.

We've had a Google Nest Camera (Battery), which is a similar camera, since Sept. 2021. It's plugged in with the optional power cable and is "Live" all the time, with a battery level between 77% and 100%.

If you check the Battery setting for the camera, does it show as "Plugged In" with an infinity symbol?  That's how our battery camera shows, unless we turn off that circuit.

[Brad]

Hey folks, 

I just wanted to thank you for your patience, and I am sorry to hear that you're experiencing troubles with charging your device! I know that keeping your Nest Camera or Doorbell charged is very important, and I would love to help you out. Thank you, @MplsCustomer for your helpful information you shared.

When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the Best Charging Practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest Doorbell or Camera!

Best regards,

Brad

[MplsCustomer]

@Brad 

We've had a Google Nest Camera (Battery), a camera similar to the floodlight camera. We've had it since Sept. 2021, plugged in with the optional power cable. It's been through a Minnesota winter and we take no special precautions for saving the battery--because the camera is plugged in at all times--and it's always "Live", providing 24/7 video history, and the battery has always been between 77% and 100% (when we've turned off the circuit to check).

Since the floodlight camera is a similar camera and is always connected to power, why should its battery ever need charging except in extraordinarily stressful circumstances?

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app
• At the top right, tap your account.
• Tap Feedback 
• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[MplsCustomer]

@Brad 

Before you lock this thread, could you please answer the question I asked you yesterday? Since the floodlight camera is a similar camera and is always connected to power, why should its battery ever need charging? The reason for the battery does not seem to be documented anywhere. If there is documentation, just point us to it.

Thanks.

[Brad]

@MplsCustomer

I do not have an answer to provide. You're welcome to contact Support and ask if you wish. You're welcome to leave your feedback in the app.

Best regards,

Brad

[MplsCustomer]

@GR2 

If you look through other posts in this forum about a low battery on the floodlight camera, several reported that their cameras were defective and were replaced, and a few indicated that the circuit for the floodlight camera had inadvertently been turned off.

[GR2]

Thank you.  I took the camera down and recharged it.  I did not know ow that the floodlight and camera were two separate parts.  Still do t understand why the electrical powers ourselves is not keeping the camera going.  

[MplsCustomer]

@GR2 

If the camera portion is wired correctly and the circuit for the floodlight camera is not turned off, the battery should never run down. Maybe, as others have reported in this forum, you have a defective camera and could contact Google Nest Support for a replacement: https://support.google.com/googlenest/gethelp?hl=en

[aatienza]

Hey GR2,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, Brad and MplsCustomer.

Thanks,

Archie

[GR2]

My camera is not turned off.  As I originally advised that it started with a distorted coloring...battery needed charging and finally went our completely. There is a continuous power source electricity that should have prevented the nestcam from discharging..video out.  I cannot control the floodlight intensity level anymore on the app!  YHE CAMERA IS DEFECTIVE!  I am pursuing this matter!  $279.99 plus tax!  It should still be working.  Thank you!

[MplsCustomer]

@GR2 

I'm just another Google Nest customer, but as I said last week it does seem like your floodlight camera is defective and needs to be replaced. To do so, you'll need to contact Google Nest Support, starting with this link.  Depending on the time and your location, you may be able to choose how you want to contact Support:

https://support.google.com/googlenest/gethelp?hl=en

[GR2]

Thank you.

[Brad]

@GR2

Have you had the time to fill out the form as requested? Please let us know!

Best regards,

Brad

[GR2]

Yes, I filled it out.  Not sure why? I have contacted Google support and still waiting for a reply.?????

[janthadeus]

Hi GR2,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT

[Brad]

@GR2

Thank you for your patience! If you're seeking a replacement, please fill out this form. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience. 

Best Regards,

Brad