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Doorbell malfunction

Heath
Community Member

I get “camera offline” error messages what seems to be every week. This is beyond frustrating as nothing changes and we do not have issues with out wifi connectivity ever. Currently I am having a new issue with the doorbell we have not gotten yet. The camera is offline, has a solid green light, no light around the button and no feed on either the nest or google apps. When I try to reboot it nothing changes and trying to reconnect through the app does not work- the circle just spins and spins!!!

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi Heath,

 

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response here. Let's sort this out — a few questions: when did the issue start? How far is the camera from the router? What troubleshooting steps have you done so far? What WiFi frequency band is it currently connected to (2.4 GHz or 5 GHz)? Also, do you have a mesh WiFi access point?

 

Looking forward to your response.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi Heath,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance. 

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT