11-29-2022 09:17 AM
All of a sudden my nest away feature stopped working. Why?
12-03-2022 06:08 PM
Hi Jeffra,
Thanks for reaching out. Let’s sort this out — a few questions: when did the issue start? Is the Home/Away Assist setting set to always? Is your phone location turned on? Also, what’s the make and model of your phone?
Looking forward to your response.
Thanks,
JT
12-10-2022 11:54 AM
Have a Apple 6S iPhone. This feature had been working flawlessly and then it wasn’t. I did nothing it just stopped.
12-06-2022 07:44 PM
Hey there,
Checking back in — how's it going? Still need our help?
Regards,
JT
12-07-2022 05:47 AM
I sent an email to your last response saying no, it’s not working still. And everything is as it should be on my phone. If Icould actually speak to someone that would be a great help.
12-07-2022 05:51 AM
Not having any luck trying to respond to you. Email listed on YOUR email is bogus.
12-07-2022 10:15 AM
12-10-2022 11:56 AM
Yep. It’s a quagmire trying to get a message or a reply to anyone so i think my last response should make it.
12-13-2022 06:57 PM
Hey Jeffra,
We understand. Could you try turning off and on your Home/Away Assist settings and your phone's location? Once done, restart your camera by unplugging it from the power outlet and let us know how it goes.
Thanks,
Archie
12-19-2022 02:26 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
12-21-2022 03:50 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie