Bad Floodlight Bulb?

[HavyHill]

• I have a wired floodlight cam. The camera itself is online and visible. The app states the floodlight is off, however 1 of the 2 bulbs is ON. I have reset the unit twice and still the 1 bulb remains on. Could it be the bulb? I’m unable to get on a ladder, the light is 20ft up. Only 4 months old. Any suggestions?? Thanks in advance.

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[HavyHill]

I did. 

[Brad]

@HavyHill

Thank you for filling out the form I sent over. Looks like it was received, and you should hear back from support if you haven't already regarding this inquiry. They will be assisting you moving forward.

Best regards,

Brad

[EmersonB]

Hello everyone,

@HavyHill I'm bumping up this thread to ensure that everything is covered here. I can see that you're in touch with our support team. Please continue the conversation there to avoid confusion here and let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.

Best,
Emerson