02-11-2022 09:14 AM
So my doorbell's microphone started to go bad right after the warranty period had expired. I contacted nest support about the issue and also sent them a video clip so that they could hear the microphone static. Basically their response was yes it's going bad they would do nothing about it. No offer to repair it, or a discount on replacement, nothing. I realize that Google isn't obligated to do anything, but this situation just highlighted the stark difference in the way Ring customer service handled a 3 year old camera going bad. Ring apologized for my frustration and offered to replace it for free. They shipped out a newer and better camera and emailed me a shipping label to ship them my old camera. I'm now in the process of switching out my nest products for Ring, even though I generally like the nest products better. Ring's support and Google's lack there of made the choice for me.
02-11-2022 05:30 PM
Hey philo,
Thanks for reaching out to the Google Nest Community and I'm sorry to hear about your experience.
I want to dig deeper into this — could you provide the case id of your interaction with our support team so I can have it reviewed?
Best,
Melba
02-11-2022 05:59 PM
My case ID is 2-############2170 not that it will make any difference. My first and only experience with Nest/Google support has been horrible.
02-14-2022 07:04 AM
Were you able to look into this any further? Not holding my breath, but thought I'd check.
02-14-2022 04:38 PM
Hey philo,
Sorry for the delayed response but thanks for bumping up. I'm afraid I the system had automatically masked some of the digits of your case id. Could you provide a screenshot of it instead or maybe try entering dashes after each digit?
Best,
Melba
02-14-2022 05:28 PM
2-6-2-1-7-0-0-0-0-3-2-1-7-0
02-15-2022 03:22 AM
Hey there,
Appreciate it — I'm currently reviewing your case. Please continue to hang in there — I'll get back as soon as I have something to share.
Best,
Melba
02-18-2022 06:51 AM
?
02-19-2022 02:07 AM
Hey there,
I've sent you an email. Let's continue from there.
We'll also be locking this thread — feel free to create a new one if there's anything else.
Best,
Melba