Hi, @Micra55555--!
Thank you for reaching out to the community. I understand that you are unable to add your replacement doorbell to the app due to the absence of a QR code and a six-digit entry key. I sincerely apologize for the inconvenience this has caused. I am here to assist you.
To ensure your case is addressed correctly, please contact us via phone. The phone number is no longer in use. To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.” Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.
Don’t hesitate to reply if you have any questions.
Best regards,
Ana
