Battery Doorbell issue

[Frustrated12345]

Hi everyone.

I don't seem to get any notifications when someone enters the zones on my Doorbell battery Camera. I've owned for about 1 yr, but now the notifications don't alert me that someone is at the door, basically useless as a Doorbell alert. I've tried everything factory reset ect, nothing has worked. Is anyone else having this issue?

[Weasel]

Do your notifications never come or are they late? A lot of people, myself included, aren't getting notifications until they unlock the phone. I will get alerts hours after the fact. Look for post "Nest Notifications Not Working Until Phone is Unlocked". 

[Frustrated12345]

I have searched everywhere can't find "Nest Notifications Not Working Until Phone is Unlocked"

[Weasel]

https://www.googlenestcommunity.com/t5/Apps-Account/Nest-Notifications-Not-Working-Until-Phone-is-Un...

[EdmondB]

Hello Frustrated12345,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: After you factory reset it, did you reinstall it on the Nest Doorbell battery on the Google Home App? Do you have an active Nest-aware subscription? If so, Have you created new Activity Zones?

@Weasel, thanks for the help.

I look forward to your response.

Best,
Edmond

[Frustrated12345]

That's a yes to all questions 

[EdmondB]

Hey everyone,

@Frustrated12345, thanks for checking. Have you checked if permission is on for the notification Google Home app in your phone's settings? If it's on, also make sure that notification is enabled on your Google Home App. Here are the steps to check for app permissions:

For Android users:

1. Go to the device’s Settings.

2. Select Apps and notifications.

3. Select all apps.

4. Locate the Home app or the Nest app.

5. Select Notifications.

6. Ensure that the toggle is on.

For iOS users:

1. Go to the device’s Settings.

2. Look for the Home app, the Google Home app, or the Nest app.

3. Select Notifications.

4. Ensure that the toggle is on.

Check out this link on how to turn on Notification settings in the Google Home app.

Best,
Edmond

[Frustrated12345]

Yes l have checked the toggle is on many times.

It previously was working, but has stopped.

[EdmondB]

Hey everyone,

@Frustrated12345, We'd like to know more about this. Please fill out this form so we can investigate further.

@Weasel, have you tried the steps above? I look forward to your response.

Thanks,

Edmond

[Weasel]

Below I have quoted my previous post. I am no longer interested in trying (or retrying) any fix other than a rollback of the updates. If this can't be provided, well, I have an Arlo in my shopping cart.

"Everything worked fine until a month or so ago. No settings or hardware were changed, BUT both the Home and Nest app were updated in early June (6/12  & 6/14).

Every possible fixed offered up has been tried to no avail. The ONLY thing I can't do to troubleshoot is roll back the updates.

36 years in IT tells me something about these updates stinks to high heaven, and that's something neither I or any end user can remedy."

[Lance_L]

Hi everyone,

I’m sorry for the delay. I know how it feels when something isn’t working the way it should, and we appreciate your reports here in the Community.

@Frustrated12345, we haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

@Weasel, I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try.

Keep me posted.

Thanks for chiming in, Edmond.

Best,

Lance

[Lance_L]

Hello everyone,

@Frustrated12345, we haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

@Weasel, buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Lance

[Lance_L]

Hi everyone,

@Frustrated12345, do you still need help? Please fill out this form so I can assist you further.

@Weasel, I’m just checking if you still need help. Let me know if you have any questions.

Best regards,

Lance

[Lance_L]

Hello everyone,

Just one quick final check in here since activity has slowed down. I'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Lance

[Anonymous]

Ive literally seen thousands of users complain online with this exact fault. Just thought I'd let you know you're not alone... Good luck each time i rectify this fault somehow its starts again

[Weasel]

Correct. I'm trying to figure out which Ring product I'm going to use as a replacement. I have a handicapped member of the household and prompt notifications are a must.

[Weasel]

FYI - I also have a Nest Protect. The notifications from that come through fine.

[Weasel]

Everything worked fine until a month or so ago. No settings or hardware were changed, BUT both the Home and Nest app were updated in early June (6/12  & 6/14).

Every possible fixed offered up has been tried to no avail. The ONLY thing I can't do to troubleshoot is roll back the updates.

36 years in IT tells me something about these updates stinks to high heaven, and that's something neither I or any end user can remedy.