Battery camera

[Spike1]

Nest battery cam , started showing offline, and low battery, connected to charger and no chime or white light, tried factory reset , now I get constant green light that goes out for ten seconds and comes back on , tried different charger cord and outlets, to no avail. Will not charge or connect in app or anything. Thnx

[MplsCustomer]

@Spike1 

My suggestion--as another customer who has a battery camera--is to contact Support, starting with the link below, to determine whether you have a defective camera that needs replacing:

https://support.google.com/googlenest/gethelp

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you managed to see the response above and tried contacting our support team. Please let us know if you still have questions in mind. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn 

[Jenelyn_O]

Hi Spike1,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey Spike1,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn