Several Months trying to fully install google nest doorbell (wired) 2nd gen and no joy

[AtownBill]

I have been able to install the doorbell as a plain chime doorbell, but never any video.

The doorbell I have is not the same as shown in the installation video.  The packaging told me it is the google nest doorbell (wired) 2nd gen but it is not the same as the one in the video.

When I reach the point in the installation where it tells me to show my camera to the QR image, the image is recognized and then it goes nowhere.

I have gone through this exercize repeatedly over the past several months.

I have prviously been on this forum and had some suggestions from kind members but none have resolved this issue.

[MplsCustomer]

@AtownBill 

Are you installing your doorbell in the correct app?

If you have the older Google Nest Hello Doorbell, now renamed "Nest Doorbell (wired)", it gets installed in the Google Nest app; the page below shows the doorbell with an install video:

https://support.google.com/googlenest/answer/9247327

If you have the newer 2nd Gen Google Nest Doorbell, it gets installed in the Google Home app; the page below has an install video that shows what the doorbell looks like (it's larger than the Nest Hello and comes in several colors):

https://support.google.com/googlenest/answer/12570869

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you were able to see the response above and visit the link that has been provided. Please let us know how it goes. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi AtownBill,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey AtownBill,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn