Battery doorbell no history

[Wu1]

Hi I have a new battery doorbell which came with free trail subscription, 

this has just expired a week ago and I can no longer see any video history on my doorbell, 

I understand I won’t get 24/7 video but  I was under impression I could still get 3 hours?

any ideas how, as at the moment I get notification someone is at my door and I can see them but it is not showing on the history at all.

[MplsCustomer]

@Wu1 

If you do NOT have a Nest Aware subscription, you should get event video history for events that occurred up to 3 hours in the past.  If the event occurred 4 hours ago, you can't view it. You do NOT get 3 hours worth of recordings, though Google Nest's descriptions of this feature give that impression.

[janthadeus]

Hi folks,
 

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind. 

I appreciate your help, Mplscustomer.
 

Thanks,

JT

[janthadeus]

Hey Wu1,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT