Battery doorbell

[darrenensby]

Seem to be having problems mounting my camera. Had it about 6 months now won't click into place and to top button isn't sticking out anymore. Will google replace as I don't have original receipt 

[MplsCustomer]

@darrenensby 

Contact Google Nest Support starting with this link: https://support.google.com/googlenest/gethelp

Have your serial number ready. They should be able to look up that your battery doorbell was activated within the last 6 months, which is well within the 1-year warranty period.

By the way, other customers in this forum have reported similar mounting issues with the new battery doorbell. There must be a design defect with the mounting mechanism.

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer and Brad.

We haven't received your form. Were you able to fill it out? Do you still need help?

Best,

JT

[Brad]

Hey there,

Thank you for your patience! If you're seeking a replacement, please fill out this form. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience. 

Best Regards,

Brad

[darrenensby]

Google been in touch. I'm returning doorbell when I get back from holiday and they are going to replace if doorbell is faulty.  Which it is!

[aatienza]

Hey darrenensby,

That's good to hear! Let us know if you have any other questions, we're here to help.

Thanks,

Archie

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie