Battery mount

[dlpitt]

Where can I buy a replacement metal mounting plate

[dlpitt]

Where can I buy 2 replacement metal mounting plates

[MplsCustomer]

@dlpitt 

Unlike its competitors, Google Nest does not sell a spare parts. However, if your doorbells are within the 1-year warranty period, you could try contacting Support starting with the link below to see if they'll replace them. On the "Resources" page, just click on "Next step" without selecting any of the Help topics, in order to get to the page with contact options (chat or phone).

https://support.google.com/googlenest/gethelp

[EdmondB]

Hello dlpitt, 

I'm sorry to hear about your experience with your Nest doorbell or Camera  (battery). We'd be happy to take a look at this for you. Please fill out this form with all the needed information. Let me know once you’re done.
 

@Fraa, We'd like to look more into your case if you could share more information. As well, we'd appreciate it if you could keep your comments kind and productive for those seeking help. Thank you.

Thanks for the help, @MplsCustomer. 

Best,
Edmond

[EdmondB]

Hi everyone,

@dlpitt, we haven't received your form — were you able to fill it out?

Regards,
Edmond

[Anonymous]

As far as I'm aware google aren't selling spare parts. I could be wrong though...

[Anonymous]

You could probably check the local garbage dump i reckon there'd be thousands of units thrown away by disgruntled consumers who are fed up with the constant faults and issues associated with the google doorbells battery cameras and home app.

[dlpitt]

I contacted customer service and they were able to replace my devices because they were still under warranty so I do not need the mounts anymore.

[EdmondB]

Hey there, 

Glad to hear that you’re able to get a replacement for your devices. As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Thanks,
Edmond