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Battery

Cman522
Community Member

I am having difficulty removing the device in order to charge the battery. How can I get this completed?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Cman522 

Other customers in this forum have reported difficulties too, and some have gotten replacements because their doorbell simply could not be dismounted or remounted.

Below is a link to Google Nest's help page on removing cameras and doorbells from their mounts.

https://support.google.com/googlenest/answer/9252289?hl=en#zippy=

This install video for the battery doorbell, at about 3:35, shows how it is SUPPOSED to work:

https://support.google.com/googlenest/answer/10732535?hl=en

If it simply does not work, you could try contacting Google Nest Support here:

https://support.google.com/googlenest/gethelp

aatienza
Community Specialist
Community Specialist

Hey Cman522,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Cman522,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie