Nest Hello camera face plate peeling

[Olfsamson]

Hello all. Nest Hello doorbell lens cover is peeling. I contacted customer support, but they stated I was outside of my 1 year warranty and suggested I purchase a new doorbell. (Great sales pitch.)

I’m considering shifting my doorbell/cameras/door lock and thermostats over to Ring, but first wanted to see if anyone had had any luck with finding a replacement lens cover? (I obviously want to go the cheaper route if possible.)

I like having everything integrated, but don’t want to have to go through this again in 2 years after buying a new Hello. 

Thanks all. 

[Brad]

Hey there,

Thank you for your patience! If you're seeking a replacement, please fill out this form. If your device is no longer under warranty, we cannot offer a replacement. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience. 

Best regards,

Brad

[MplsCustomer]

@Olfsamson 

Most of us customers are told that Google Nest "cannot" replace a peeling doorbell if it is more than 1 year old because of the 1 year warranty, but on this post below, the customer says they were able to get theirs replaced because they were "just inside the 2 year warranty period":

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Doorbell-is-peeling/m-p/238843

[janthadeus]

Hi folks,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate your help, Brad.

Thanks,

JT

[Olfsamson]

Janthadeus, 

    I appreciate your help, but if you read my original post, I mentioned that I was outside of my warranty period.  Brad specifically stated that “If your device is no longer under warranty, we cannot offer a replacement.” So I’m not sure of the point of filling out the form. 
     Brad also mentioned that you don’t offer replacement parts; unfortunate indeed.

MplsCustomer, thank you for the info.  I’ll have to look more into that.  I believe I am outside of 2 years though. 

[janthadeus]

Hi there,

I know how you feel about this. If your Nest Hello doorbell (wired) is already outside the 2 year warranty period. We can have this checked first by our support team. Let’s have a better look — kindly fill out this form so we could further investigate.

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT

[Olfsamson]

I just completed the form; thank you for your help. 

[janthadeus]

Hi Olfsamson,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

JT