Being billed twice $5 & $6 a month

[Daniellec1186]

I have an outdoor nest cam. I got a new cell phone and installed the nest app and camera. I have had the $5 subscription for about two years. It seems I'm being billed that on top of the new nest aware $6 subscription. I tried removing the camera from my old phone and looking for a subscription but nothing shows. I'm being billed twice and not getting help from nest as to how to fix it. Does anyone know how to fix this with Google? 

[Dawrench]

I had a similar issue and it appears Google started billing another google account on my device with the same card. Contacted support and said a manager would contact me but never received a response.

[Brad]

Hey there,

I am sorry that I am late to the party here, but I wanted to make sure that your issue was addressed/looked into. I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. Also, have you tried to check and see if you have two subscriptions are different accounts?

Please let me know if you need further assistance.

Best Regards,

Brad.

[Dawrench]

Appreciate your response. I'm fully aware how it works and have a nest subscription that I have had for years. The issue I have, google started double billing me on the same card 7 months ago. What I found is they attached another subscription to a different account on the same device and that account was never used. I canceled that subscription but have contacted Google support multiple times where I'm told they will call me back  within 24 hours after being on the phone for an hour but never hear back from anyone. The support is terrible and you can't get to anyone that can help. I wouldn't recommend it to anyone!