Bell/Chime not working

[Cancel912]

My indoor chime and bell notification not working since I signed up again for storage ,

used to work fine now the video works well but when you press the bell the unit looks like it turns off and I get no chime or phone notification that the bell was pressed. Wondering if it’s a software issue somewhere or the nest has gone bad. It’s a wired unit

[MplsCustomer]

@Cancel912 There is a well-known issue with the 1st gen Google Nest Hello Doorbell (which gets installed in the Google Nest app) where the internal battery (which provides power to the doorbell during the instant when the doorbell button is pressed) fails, causing the doorbell to go offline for a minute whenever the doorbell button is pressed, but I haven't seen any posts in this forum about this happening with the 2nd gen Google Nest Doorbell (which gets installed in the Google Home app).

This internal battery failure has now happened on all 3 of our Google Nest Hello Doorbells. We've turned off the "Indoor chime" option (which keeps the doorbell from going offline) and rely instead on the "Visitor announcements" option to get notifications on our Nest Hubs and Nest Mini instead.

[Rusell]

Hi Cancelar912,

Thank you for reaching out to the community. I'm sorry to hear that your Nest doorbell isn't the ring inside and you aren't getting notifications when someone rings the Nest doorbell also it turns off.  I'm happy to help you!

At the moment, i need to ask a few questions to give the correct troubleshooting: 

• What kind of Nest Doorbell do you have?
  • Please take a look at this article:  Technical specs for Nest cameras and doorbells - Google Nest Help
• When did the incontinence start?
•  How many voltage do you have? 
• What troubleshooting have you done so far? 

Keep me posted.

Best regards,

Rusell. 

[Tricks]

I have the same issue with my wired 2nd generation doorbell. Video and audio work fine. There are a few dozen YouTube videos on this subject and today, I'm sure I watched them all. Many have the same suggestions. I disconnected one of the wires and touched the other one to verify the doorbell does work. I have both reset and factory reset the unit. Some have recommended turning off and on the chime, turning on the electronic chime, adjusting the chime duration. I've even thought about jumping up and down on one leg while turning in a circle. But, I'm too old for that. Nothing works.

[Rusell]

Hi Tricks,

Thank you for your response. I appreciate the information you shared but for now, I need to ask you a few questions about this concern. 

•  How many voltage do you have? 
  • This is the requirement for your Nest doorbell: Check Nest doorbell compatibility - Google Nest Help
• When did you install the Nest Doorbell?
• Did it work in the first installation? 
• Are you using a mechanical o electronic chime? 

Keep me posted.

Best regards,

Rusell

[Tricks]

•  How many voltage do you have? 
• Answer: Don't know, but it has worked fine for almost three years, until recently.
• When did you install the Nest Doorbell?
• Answer: Almost three years ago.
• Did it work in the first installation?
•  Answer: Yes.
• Are you using a mechanical o electronic chime? 
• Answer: Mechanical.

[Rusell]

Hi Tricks,

Thank you for the update. I appreciate the details you provided, so for now, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Be sure to submit the following relevant information:

• Community Thread
• Community Username
• Email address 

Keep me posted.

Best regards,

Rusell.