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Billed $200 without an invoice and doesn't show on account anywhere.

amhhh
Community Member

We got billed $200 from Nest (our regular bill, which shows up on the account, is for $120), but the $200 on credit card has no explanation and is not on our account, no email regarding what it's for either.  I cannot get customer support, phone number is disabled, so it will have to be disputed through the credit card company since Google nest has zero customer service.  The online service takes you back to the same form every time without resolution.  What if it's a legit bill?  Anyone dealt with this?  Some customer service would be nice to avoid this confusion. 

8 REPLIES 8

amhhh
Community Member

*** the contact us page is worthless to scroll through billing options, it's an endless cycles that doesn't help whatsoever.

 

@amhhh 

When you use the "Contact Us" link (https://support.google.com/googlenest/gethelp) to contact Support, on the "Resources" page do NOT select any of the online topics; just click on "Next step" to get to the next page with contact options (chat or phone).

THANK YOU!  That was the trick.  I thought you had to choose the topic that corresponded, which was useless.

@amhhh 

You're welcome.  I've seen many posts from customers caught in a loop on that page.

Frustrating, maybe they should update their customer service page to be user friendly.  

 

Lance_L
Community Specialist
Community Specialist

Hello everyone,

 

@amhhh, I can honestly appreciate how annoying that must be — Our team is working hard to deliver the best experience for our users; we'll take this as feedback. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

I appreciate the help, MplsCustomer.

 

Best,

Lance

Lance_L
Community Specialist
Community Specialist

Hi amhhh,

 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Lance

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni