I have been troubleshooting and observing my two issues or problems for some time and now feel they are now very defined. Setting the stage, we have two houses with multiple Nest products, inclusive of approx. 10-12 or so nest cams (indoor/outdoor), two of which are doorbell cams. One house has nest aware (extended event recording) and the other doesn't. There are two separate ISP's
My problem (one) is now tightly defined by not getting/receiving or perhaps Nest not generating 'Event Email' notifications (for either me or my wife). Upon close review, all events are recognized by the system as it turns out. The vast majority (perhaps all) are sent via a phone SMS notification however unlike the recent past, the vast majority are also SMS time delayed (problem two) regardless of which house. Time delayed can mean 10-15 minutes or 1-4 hours. Our past experience (over the years) was almost zero delays on SMS notifications, as they were almost real time. Our past experience on the cams (of which we have had for 4-6 years, building up to approx 10-12 or so cams now) was email notification always worked, usually with 5-10 minutes delay of a given event. You should know, all routers, cable modems and CSU's (fiber) - at both houses - have been rebooted. All cams are first generation, powered devices and I have toggled the cams configs several times (email on/off} which made zero difference. I have toggled the cams configs several times (SMS on/off) which actually worked each and every time I changed it. No new service providers at either house. No new routers either. Reboots to cams and routers have made zero difference in the no email event alerts scenario. Please weigh in with advice. Thanks, Jerry
