No contact from Google on warranty replacement or repair on Google Nest Doorbell Battery

[rthelusma34]

I submitted two warranty repair/replacement requests through Google's website with my receipts and was informed on the website that google will be reaching out, it's been two weeks and nothing yet. I get no confirmation emails or not even a confirmation number.

The latch on the doorbell keeps getting stuck and will not securely lock into place on the mounting bracket, it keeps popping off and falling on the ground. What does someone have to do get some help around here Google?

[EmersonB]

Hi rthelusma34,

Thanks for reaching out here in the Community. I understand what you've gone through about this concern. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Also, this video may help you on how to properly mount your Nest Doorbell. Just skip it to 3:20 minutes. Let us know how it goes.

Regards, 

Emerson

[rthelusma34]

Hello EmersonB,

I've filled out the form and have followed the instructions in the video before, the latch is the issue, it won't comeback out all the way.

[Princesss]

Hey there,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess