I had a subscription for the 1st generation of Nest Aware (video recording). I unfortunately made the migration to the new Google Nest. Now I am being double charged: for both the old and the new subscriptions. Since migrating my account, I cannot access the old subscription to cancel it.
Attempted to resolve this with Google phone support. Was told by "Brian" that he would have to bump this up to a manager, but that they would resolve it and issue me a refund for the double charge. More than three weeks later, still no response. Very disappointed in this customer service and with Google's Nest migration process in general (honestly, this has soured me on all Google products--their bungling the takeover of Nest is terrible for the Google brand).
Should I just quit using all the Google Home products, swallow the loss on all these expensive cameras? Google, please reach out to me to finally resolve this.
