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Both my Nest Cam Outdoor devices show as offline

MagooChris
Community Member

‎05-31-2025 06:14 PM

All my other cameras and doorbells work fine but the two Nest Outdoor Cameras have stopped reporting into the Home app since the 22nd of May. They are still connected to my router just fine as I can still see them on the network. 

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AndersC
Community Specialist
Community Specialist

‎06-05-2025 06:08 PM

Hi @MagooChris,

 

Thank you for posting in the community. I'm sorry to hear your two Nest Cam Outdoor devices stopped reporting through the Google Home app since May 22nd, even though they are still connected and working fine. I'm happy to assist you.

Support will be happy to look at your account and see what is going on on the Google Nest Servers and escalate the issue if needed. Please reach out to support via our Contact Us page. On the "Resources" page, just click on "Next step" without selecting any of the Help topics to get to the page with the contact choices (chat or phone).

Let me know if you have any further questions.

 

Regards,

Anders

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