Broken Doorbell Lens

[dielawn]

Hello, I am not sure what happened but I woke up two days ago and my doorbell had fallen off it's mount and landed on my porch. The lens is now shattered and I was hoping I could get a replacement lens instead of buying a whole new doorbell.

Thanks in advance for the help.

[Brad]

Hey there,
 

If you're seeking a replacement, please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[dielawn]

That is perfect! I will put the form asap.

Thanks!

[Brad]

@dielawn 

You're welcome! Please let me know once you have filled out the form. You should hear back from support soon. 

Best regards,

Brad

[dielawn]

@Brad 

I did go ahead and fill out the form and I am just waiting to hear from support.

Thanks again,

Dylan

[janthadeus]

Hey there,

I’ve checked your case and it looks like our team has processed your request. Please check your email for more information about it. Let me know if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Cheers,

JT