Broken Doorbell Lens

[Sechisho]

Hello. I finally got around to installing my doorbell recently and it fell off of the mount and landed on the lens. Can you please help me figure out how to order a replacement lens or go about getting it fixed. I've only had it up for a week 😞

[MplsCustomer]

@Sechisho 

You can contact Support starting with this link:

https://support.google.com/googlenest/gethelp

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay. Were you able to contact our phone support using the link above? Please let me know if you still need help. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi Sechisho,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[EmersonB]

Hello everybody,

@Sechisho, I'm sorry to hear about what happened to your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for answering, MplsCustomer and Jenelyn.

Regards,
Emerson

[Juni]

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni