05-06-2023 12:54 PM - edited 05-06-2023 12:55 PM
Hi
My new battery door bell fell off its mount today I have only brought it yesterday and the lens is now broken on it .I brought the doorbell after being impressed with my other nest products but unfortunately I'm now with out a door bell
05-06-2023 02:42 PM
Hi @Steviepower
😞 Wow that is unfortunate.
There is not much we can do from here. Try reaching out with Google Nest Support.
05-07-2023 12:48 AM
I have done that thanks
05-06-2023 04:51 PM
Hi Steviepower,
Oh no! Let’s check this out — could you fill out this form and let me know once you’re done?
I appreciate your help, RXShorty.
Thanks,
JT
05-07-2023 12:48 AM
I have filled in the form thanks
05-07-2023 09:36 AM
Hi there,
Thanks for the update. However, we can't find your form when we try to check it on our end. If you don't mind, please fill out the form again using an email associated with your Google Nest Community account, and let's know once done.
I appreciate your help, @RXShorty and JT.
Best,
Jenelyn
05-07-2023 09:54 AM
Hi I have tried it again thanks
05-07-2023 11:57 AM
Hey Steviepower,
I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.
Thanks,
Jenelyn
05-07-2023 12:01 PM
Thanks very much for your help
05-07-2023 12:12 PM
Hi Steviepower,
Not a problem. Please feel free to create a new thread if you have other questions or concerns, as we'll be willing to assist you from there. I'll leave this thread open for 24 hours in case you have further questions.
Best,
Jenelyn