Hi Vianeysarai07,
Thanks for posting. I'm sorry to hear that you are experiencing this situation with your Nest Doorbell that has the lens broken. Don't worry, I can help. In this case, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
Best regards,
Jenny
