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Buzzing Chimes 3rd Gen

www1
Community Member

This is actually a 3rd Gen doorbell.  Camera works fine, doorbell chimes, however, there is a loud buzz from the chimes.  Google Home set to play indoors and to mechanical chimes.  (Note:  chimes still operate if set to Electronic)  Unfortunately, there's no way to insert photos or audio here.

1 REPLY 1

JuanCH
Community Specialist
Community Specialist

Hi www1,

 

Thanks for reaching out to the community! I understand your 3rd Gen Doorbell camera and chime are working, but you're hearing a loud buzzing noise from the mechanical chime when it rings, even though it's set up correctly in the Google Home app. This is definitely not the experience we want you to have. We’re committed to investigating this further.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

 

Sincerely,
Juan