CAR STOLEN-NO EVENT RECORDED!

[Ctucker40]

I bought the camera because I had a feeling my car would be stolen. Last night it was stolen and there is no event history!  How can that be?

[AzIsmail]

Are you using the Outdoor Cam (Battery) and have a Nest Aware Plus subscription?

[Ctucker40]

I have the Nest battery doorbell and it not plugged into anything. I also have a Nest Aware subscription. 

[Ctucker40]

Yes, it's a battery powered doorbell and I have nest plus

[Juni]

Hi folks,

Ctucker40 and AzIsmail, thanks for reaching out. Could you both provide us with the case number that was provided when you contacted our support team? 

I look forward to your responses.

Appreciate the help here, MplsCustomer.

Regards,

Juni

[LovelyM]

Hello everyone,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[Jenelyn_O]

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

I appreciate your help, @AzIsmail, @MplsCustomer, Juni, and Lovely.

Best,

Jenelyn

[MplsCustomer]

@Ctucker40 

If you have the battery camera--plugged in with the optional power cable--or the older Google Nest Outdoor Camera, and you have a Nest Aware Plus subscription, you could try scanning the history to find the event even if it wasn't flagged as an event. This is easier in the Google Nest app with the older cameras, and in the Google Nest app you can create and download a clip.

[Ctucker40]

I have a Nest Doorbell that is on a battery and not hard-wired to anything. If the internet wasn't strong enough at the particular time the car was stolen, there wouldn't be a recording, right? 

[MplsCustomer]

@Ctucker40 

If you have the battery doorbell, the doorbell is in "Idle" mode and has to wake up before it can detect and record an event. In addition, the battery doorbell and battery camera don't do as well at detecting events at night. We've had a battery camera for 19 months, plugged in with the optional power cable. It does well during the day, but does not detect events very well at night (though it does record them because it records 24/7). But if we unplug it so it's running on battery power in"Idle" mode, and walk right in front of the camera, it does not wake up to record the event, even in the daytime.

[AzIsmail]

This is what i mean!! These cameras are not fit for purpose whatsoever. Google need to be held accountable for poor cameras. I wouldn’t mind if they pushed an update but even speaking to customer services, they pretend all is hunky dory & do bulls*it tests that prove absolutely nothing! So frustrating.

[Ctucker40]

I read last night in Google help content that the battery doorbell, even plugged into power w the power cord included, doesn't record 24/7 even w Nest Aware Plus. I carefully read what I would get before I subscribed and I know I didn't see that info. I usually get people walking by at night perfectly. The camera should have picked up the movement at my car, which is right at the sidewalk were people go by

[Ctucker40]

I read last night that the Nest Doorbell battery and the nest aware plus subscription I don't get 24/7 video coverage just event coverage. So if it didn't detect the theft then the camera and the subscription are no good for me? I've contacted Google, but I don put any stock in large company's doing anything for there customers that will actually work. We'll see

[Ctucker40]

Very!