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Accessing Past Video Footage

rashauhhall
Community Member

I signed up for Nest Aware after someone damaged our front door, but now I cannot access any footage prior to signing up.

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@rashauhhall 

Video history begins to be retained on Google Nest's servers starting at the time you purchase a Nest Aware subscription.  Until then, Google Nest does not have our permission to start saving our video history.

JillG
Diamond Product Expert
Diamond Product Expert

Hi @rashauhhall 

You would have had to be enrolled in the Nest Aware at the time of the event with the Nest Hello doorbell. Unfortunately, without the subscription there isn't any saved footage. Google doesn't save footage other than the 3 hour window to view past events for the newer cameras. 

See this chart that outlines the subscription tiers for more info: Event and 24/7 video history - Google Nest Help 

Juni
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for the help here, MplsCustomer and JillG.

 

rashauhhall, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Regards,

Juni

LovelyM
Community Specialist
Community Specialist

Hello rashauhhall, 

I want to make sure that everything is covered on your end. Feel free to reply to this thread if you still need help.

Cheers,
Lovely

Dan_A
Community Specialist
Community Specialist

Hey there rashauhhall,

 

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

 

Cheers,

Dan