Cable says charging camera but doesn’t

[Davemv59]

My new weather proof cable says charging battery camera but it’s not charging it. 

[MplsCustomer]

@Davemv59 

Is your USB plug seated firmly in the bottom of the camera and is the cable feeding towards the FRONT of the camera as it should? Other customers have had issues with both, and a few discovered their camera wouldn't charge unless they jiggled a bit with the USB plug. The plug seems a bit flimsy; a few customers have reported their USB plug broke apart.

We've had ours plugged in for almost 17 months and are going through our second Minnesota winter with no issues.

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if there’s anything else.

I appreciate your help, @MplsCustomer.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[EmersonB]

Hi everyone,

@Davemv59 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Thanks for lending a hand, MplsCustomer, JT and Archie.

Thanks,

Emerson