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Nest Camera App Not Showing Preview on Samsung S21 Phone

AJ4AF
Community Member

Hello,

This question has been asked numerous times but there never seems to be a posted answer or resolution. 

Same phone, same app, same login information. For some reason, my nest app notifications don't show the camera previews anymore. I use to be able to click on the downward arrow to the right of "Person Front Door" notifications, but I don't have that feature anymore. I have tried to go into the app setting and my system (android) setting, but I don't see an option of allowing previews for the camera. It is a hassle to have to open the app, and go to the camera tab to see who is at my front door. Please help me resolve this issue!

The image shows the app notification without the preview. 

Screenshot_20221206_211751_Chrome.jpg

6 REPLIES 6

aatienza
Community Specialist
Community Specialist

Hey AJ4AF,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. When did it start happening? Did you make any changes to your Nest camera? Also, do you have an active Nest Aware subscription?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

rockycez
Community Member

My nest wired doorbell isn't working with my Samsung Galaxy S22 phone.  I even replaced the doorbell. I see and hear activity but when someone rings my doorbell, it's echoey, static and garbled

 

Brad
Community Specialist
Community Specialist

@rockycez

 

Do you use a smart speaker or display to announce your doorbell being rung? Or do the alerts still come to your mobile phone? Have you verified if this is specific to your phone/device? Have you tried a different phone that isn't your own to test this process?

 

Best regards,

Brad

AJ4AF
Community Member

Notifications come to my phone and another phone inside the house. After both phones underwent software updates, the camera priver no longer appears. The issue is not specific to my phone alone. No smart speaker or display to announce the doorbell, person on the camera, etc.

Brad
Community Specialist
Community Specialist

@AJ4AF

 

Are you logged into the same account on your phone? If so, do you still see all of your devices? Have you tried to go through all the restart or reset options with your phones, and cameras? Please let me know.

 

Best regards,

Brad