Cam connected to account

[Roger69]

I have had for years an indoor and outdoor nest camera. About a month ago, I had to delete my Google aware account and setup a new one. Since then my cameras have not worked. Today, I have been trying to set them up but won’t let me because it says they are connected to another account. I need help resolving this please.

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. It sounds like you canceled your Nest Aware subscription connected to your previous account. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[EmersonB]

Hi everyone,

@Roger69 I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, Brad.

Best,
Emerson

[janthadeus]

Hey Roger69,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Brad and Emerson.

Best, 
JT