cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Camera Device is offline

lldan1226
Community Member

One of my 3 camera devices is offline. I have entered the six (6) digit code and the last four (4) digits of the camera's serial number without any success. All 3 cameras had been operating properly. However, the one camera will not connect. I have reset my router several times. Advise. 

1 REPLY 1

EmersonB
Community Specialist
Community Specialist

Hello lldan1226,

 

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of it? when reinstalling your Nest Camera it will require you to remove it first from the app then reset it to the factory default then re-add it. Just a reminder, after the reset all of your event history will be deleted. 

 

To know more about reset, you may visit our public article about "Restart or factory reset Nest camera or doorbell". 

  

Regards,

Emerson