You may need to speak with a Nest Service Tech on the phone about this. Here is the link to open a support ticket and once you have answered the questions there is button that lets you speak with a human. I believe it is monitored 24/7
@HAR1, thanks for reaching out here in the Community. To confirm, are you seeing any error codes or messages? Have you tried signing in to https://goo.gle/2qjvVSU website? Try reinstalling your Nest app and sign in again or use a different mobile phone. Let us know how it goes.
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
