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Camera are dying?

KarrieAnne
Community Member

A couple of my camera have gone weird. Everything was working great but then a few days ago they had a strange colour tinge to them and now the quality as dropped massively, it's pixelated and blurry.

I've tried turning them off for a while but it didn't help.... Any ideas?

24 REPLIES 24

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, I'm an end user like you and have been using Nest cams for many years. From what you are describing it sounds like they have gone bad.  If you have had them less than a year NEST will replace them.  Otherwise all you can do is buy new ones.

If you want you can also call and speak with a Nest tech just to be sure.  Here is a link that will let you get the  process started and talk to someone.

https://support.google.com/googlenest/gethelp

aatienza
Community Specialist
Community Specialist

Hey there,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

 

I appreciate the help, EmptyNester.

 

Thanks,

Archie

BenEadir
Community Member

Hi KarrieAnne,

I've a 3-4 year old wired Nest Doorbell with strong WiFi etc and it's worked perfectly from day one but yesterday the picture degraded to a point where it looks massively over exposed and pixelated with everything looking very white with glare etc.  The camera is well shaded as it's in a porch and the weather is quite cloudy at the moment so it can't be sun shining directly into it or any other light source causing glare.  I tried turning the Night time option off and back to auto thinking it might somehow be stuck in a night type mode but that didn't work.  The picture is pretty unuseable so I need a solution.  I was hoping a recent firmware update was causing a problem across many Nest Doorbells and would soon be fixed but EmptyNesters reply below indicates that's not the case.  I guess I'll just have to reach out to Google Customer Service and see what they suggest.  

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

DJSuprimeW
Community Member

its sounds more like this issue what i and more people having issues with rightnow:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...

janthadeus
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT

KarrieAnne
Community Member

I had emailed Google about it and they asked for screenshots of the issues. Now waiting to hear back. When I do I shall point them 8n the direction of that thread so hopefully all customers affected may get some help too 👍

good to hear! and thank u for your reply! 🙂

This thread?... or the another thread that i was telling about?... 

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...

Apologies that wasn't very clear was it. I meant the thread you directed me to with all the other users experiencing the exact same issue.

oh no problem. and good to hear! much people having that issue rightnow with blurry vision or to dark night vision. so thank u for your reply to google. and us. you have a answer from google back? 🙂 

janthadeus
Community Specialist
Community Specialist

Hi all,

 

Thanks for your help, EmptyNester, Archie, Brad and DJSuprimeW.

 

Checking in — were you able to speak to our support team as shared by EmptyNester? If so, how did it go?

 

Let us know if you need more help.
 

Best

JT

Thank u  Janthadeus,  For your comment and reply.

But i dont think that the cams are gone bad. i think its a software issue. because since the last google home update more people having this night vision/blurry screen issues.:)


Mabey take a look at this thread:  https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...

Thank u for the reply. 🙂 

Brad
Community Specialist
Community Specialist

@DJSuprimeW

 

Just checking to see if you have filled out the support form we had sent earlier? We would love for you to fill that out, so a higher tier of support can reach out to you for further assistance. Please let us know if you still need assistance.

 

Best regards,

Brad

DJSuprimeW
Community Member

yes like 20 or more other people needs further assistance with the same issues!!

Mabey you can get this link to higher up to someone... and let look someone into this issue with started with an google home update. so stop with asking for serial numbers and stuff and go look into the real problem/issue 🙂 


https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...

Brad
Community Specialist
Community Specialist

@DJSuprimeW

 

I can see how it may feel frustrating that we haven't found a solution yet, but sending in this information that we are asking for is critical in seeking a resolution. Thank you for your patience during this process.

 

Best regards,

Brad

KarrieAnne
Community Member

I've sent my serial numbers and screenshots through already just keep being told ...

Hi Karrie-Aanne, we haven't forgotten your case and we're still working on it. We'll keep you posted once we get word from our team.

 

Yet heard nothing..... Like I ( and everyone else with this problem) don't have enough to do.

Brad
Community Specialist
Community Specialist

@KarrieAnne

 

I am glad to hear that our support team has been in contact with you. Thank you for all your patience while waiting for next steps. It would be advised to wait for those next steps with support.

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

How's it going? Still need our help?

 

Thanks for your help, Brad.

 

Regards,

JT

KarrieAnne
Community Member

Google are really starting to annoy me. Received an email from them today saying in the screenshots you sent you've moved the camera this might be why it's playing up.........it's 3 different cameras as I have said repeatedly!!!!!

 

Send me new ones not on the same system or remove the last update!!! Simple!

True.. its anoying... i said repeatedly the same stuff.. like its a software bugg and not the camera,s and  another guy was telling he has bought one new 2nd gen camera. and has the same issues!!! but google is like dipp**bleep**t -_-   but true story.. 

janthadeus
Community Specialist
Community Specialist

Hey folks

 

We’re sorry that you’ve had to experience this. This isn't the experience we want you to have. We’d like to further check this — could you fill out this form so we could further investigate?
 

Looking forward to your response.
 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad