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Camera color turns pink hue during daylight

OO4
Community Member

Hello,

I bought the Nest Gen 2 camera recently and after installation worked with good colors but after 1 day the color turned pink hue during the day. I have carried out the following

1. Delete and add again to Google Home

2. Did a reset for fresh installation on Google Home app

It was still showing the pink hue during the day

Kindly help.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@OO4 

Under Settings | Video for your camera in the Google Home app, do you by any chance have "Night vision" set to "Always on"?

EmptyNester
Gold Product Expert
Gold Product Expert

This sounds to me like there is a problem with the camera and it needs to be replaced.  Here is a link where you can open a support ticket.  Once you answer all the questions you will be given the chance to speak with a Google Nest Tech person.  They will probably have you do some basic trouble shooting so give yourself a little extra time to do that.  My best guest is they will determine it has a problem and they will swap it out.

Please return here and let us know how it went.

https://support.google.com/googlenest/gethelp

 

OO4
Community Member
I was able to get across to Google support for troubleshooting.
 
The camera is faulty and will be replaced by Google.
 
Thank you for reaching out.
 
Regards,