10-06-2023 07:31 AM
Hello,
I bought the Nest Gen 2 camera recently and after installation worked with good colors but after 1 day the color turned pink hue during the day. I have carried out the following
1. Delete and add again to Google Home
2. Did a reset for fresh installation on Google Home app
It was still showing the pink hue during the day
Kindly help.
10-06-2023 08:27 AM
Under Settings | Video for your camera in the Google Home app, do you by any chance have "Night vision" set to "Always on"?
10-06-2023 04:36 PM
This sounds to me like there is a problem with the camera and it needs to be replaced. Here is a link where you can open a support ticket. Once you answer all the questions you will be given the chance to speak with a Google Nest Tech person. They will probably have you do some basic trouble shooting so give yourself a little extra time to do that. My best guest is they will determine it has a problem and they will swap it out.
Please return here and let us know how it went.
https://support.google.com/googlenest/gethelp
10-09-2023 03:42 AM